ERP Solutions

Service Operations Highlights

Improve resource allocation to achieve increased efficiencies, faster response times and better customer service.

+ Enhanced resource scheduling and dispatch capabilities
With drag and drop scheduling, partner queue scheduling and skills/certification/location matchup capabilities, match technician skills with job requirements; as well as provide complete visibility of available partners and material for more efficient and effective utilization and allocation of resources.
+ Complete service module to support scheduling, dispatch, repairs and maintenance
With a comprehensive and flexible Service Repair Order (SRO) easily handle any of the following: service calls, warranty claims, preventative maintenance, RMAs, and rework. Further, benefit from the capability to track time and expenses, service multiple products and perform multiple tasks and even charge a third party for parts and services performed.

Eliminate inconsistent contract management procedures and the scattered time and expense forms of manual and stand-alone systems.

+ Web Employee Portal for immediate unified submission of time and expense
With the unified time entry screen, available local or via remote access, properly allocate expenses as they occur. Also, handle various expense payment types, reconcile to corresponding SROs and reimburse partner expenses.
+ Flexible contract administration module
Meet your customers varying needs with the flexibility to modify contract options specifically to your customers. Tailor contract rates, billing options, renewal options and rental agreement terms.

Make informed, pro-active decisions with quick and easy access to complete warranty information including history of any add-ons and replacement parts.

+ Comprehensive warranty tracking module
Successfully manage warranty coverage and repairs with complete component history, service history and consumer registration history. Assign warranties to individual parts as well as to the whole product or system, manage warranty origination and offer multi-tiered warranties.
+ Customer inquiries and incident tracking module
Manage customer inquiries, offer front-line support and obtain information at the incident level such as: customer profiles, warranty/contract information, call escalation, knowledge base, event tracking, average time to repair and activity assistance.